Question 1

Which package is right for my business?

Accepted Answer

Starter is $159/month for businesses building their presence: a verified listing, lead capture and conversion tools, search syndication, an AI agent, domain and email routing, and a tracking number with 250 minutes and 500 SMS. Growth is $249/month and adds enhanced search placement, advanced syndication, enhanced AI, business email on your domain, and 500 minutes / 1,000 SMS. Authority is $359/month and includes Growth plus advanced analytics, reputation monitoring and reply tools, priority support, and 1,000 minutes / 2,000 SMS. Each paid package has a six-month commitment. Placement means visibility within CitySpotz; it is not a promise of a particular Google ranking.

Question 2

Can I keep a Free listing instead?

Accepted Answer

Yes. Approved owners can choose Free for limited basic profile edits. Select a package before editing your listing. Free does not include the paid AI, lead-conversion, tracking, or landing-page tools; those require a paid package. You can review available upgrades from your owner dashboard.

Question 3

What information belongs on my business profile?

Accepted Answer

Add your logo and cover image, business name, full address, phone, website, industry and sub-industry, description, services, opening hours, accepted payments, and social profile links. You can also add supported video links. Keep these details accurate: customers, the AI concierge, and search engines use them to understand your business.

Question 4

Is a landing page included in the monthly price?

Accepted Answer

A separate landing-page build is optional and has a one-time fee: Standard $199, Pro $299, or E-commerce $399, in addition to your monthly package. Standard brings together your profile, services, contact form, hours, reviews, and directions. Pro adds richer sections such as offers, FAQ, gallery and video, AI chat, branded imagery, and conversion tracking. E-commerce adds a branded storefront, product pages and checkout. Hosting and lead routing are included with the monthly plan. Unpaid add-ons can be previewed but are not published.

Question 5

How does the E-commerce add-on work?

Accepted Answer

The $399 one-time E-commerce add-on supports up to 50 products. Manage product descriptions, images, prices, stock counts, and orders from your store dashboard. Products have individual search-friendly pages and structured product data. Connect your own Stripe account and complete its onboarding before accepting product payments. Successful orders deduct stock; sold-out products cannot be purchased. Product sales use your connected account, separately from the Stripe payment for your CitySpotz subscription. Stripe processing fees and any applicable product-sales obligations are separate.

Question 6

How do I claim an existing listing and pay?

Accepted Answer

Search Explore for your business, open its profile, and submit a claim while signed in. An admin reviews ownership first. After approval, open your owner dashboard, select the business, and choose Plans & payment. Pick a paid package and complete checkout on the existing listing—there is no need to create another one. A pending claim does not give access to that listing’s billing.

Question 7

What if my business is not listed yet?

Accepted Answer

Choose Get started, select a package, and enter your business information. Add the optional landing-page build you want, then complete checkout. You can supply a website to help populate business information where the import option is available. Always review imported descriptions, contact details, and opening hours before publishing.

Question 8

What is the difference between Claimed and Verified?

Accepted Answer

Claimed means an admin has approved an ownership claim, and the public profile displays the Claimed badge. That is separate from a package purchase and EIN verification. Paid features require successful payment even after a claim is approved. Choosing Free activates the limited Free listing; payment activates paid listing access. EIN review is a separate business-verification step.

Question 9

When must I provide my EIN?

Accepted Answer

Supply your business EIN within 14 days of paid signup and submit the requested supporting information through your billing page. An admin reviews it. Payment is not held until EIN approval: the first month and any selected landing-page add-on are charged at checkout. Keep private EIN documents out of your public description and photos.

Question 10

How do domains, email routing, and address setup work?

Accepted Answer

During setup, enter your existing website or select a business domain where available. Domain availability and connection must be confirmed before it can be used. Email routing forwards mail to a destination inbox; it is not the same as a hosted inbox for sending and receiving mail. Your package determines the email service available. If you choose a supplied virtual address during setup, confirm its permitted use before relying on it for registration or Google Business Profile verification. A domain or address selection does not guarantee third-party verification.

Question 11

What does the AI concierge know, and what does it do?

Accepted Answer

The concierge uses your business profile and available website knowledge to answer visitor questions about your services and guide people toward contacting you, calling, or requesting an appointment. Review the source information and update it when offers, hours, or services change. It supports conversion; it does not guarantee a sale, and important pricing or service commitments should be confirmed by your team.

Question 12

Where do customer messages go?

Accepted Answer

Contact-form requests and messages sent by clicking your listing’s email address stay on CitySpotz and are saved as leads. Find them in your business’s Leads area to review contact details and follow up. New requests trigger owner notifications; lead emails follow the owner’s notification preferences and require a working owner email. Keep your account email and notification settings current.

Question 13

How do booking and calendar management work?

Accepted Answer

Set your business hours and available appointment slots in your calendar manager. Visitors select an available time and submit their contact details. Manage requests from Appointments and keep availability current to avoid offering times you cannot honor. Approved owners can open Manage calendar from their public profile. External calendar connections depend on the options available in your calendar manager; do not assume two-way synchronization is active without configuring it.

Question 14

How does the business tracking number help?

Accepted Answer

A provisioned tracking number routes calls to your chosen destination and supports call activity tracking and configured missed-call text-back. Included monthly allowances are Starter: 250 minutes / 500 SMS; Growth: 500 minutes / 1,000 SMS; Authority: 1,000 minutes / 2,000 SMS. Configure the destination and enabled call/SMS options in your dashboard. Confirm any additional usage charges before exceeding your allowance; a tracking number is not unlimited phone service.

Question 15

What do search syndication and social features actually mean?

Accepted Answer

Search syndication distributes eligible business profile data to connected partner directories in the CitySpotz network. Keep your name, address, phone, services, and website consistent. Coverage depends on the partners connected and their acceptance of updates; it does not mean automatic placement on every directory. Social profile links let visitors reach your accounts. Linking an account is not the same as enabling automatic social posting—channel authorization and a supported connection are required.

Question 16

Can I manage reviews and see which activity converts?

Accepted Answer

Your dashboard includes review management and replies, subject to your package and moderation rules. Approved reviews appear publicly; pending reviews wait for moderation. Analytics help compare recorded listing activity, lead sources, searches, calls, directions, and appointments across date ranges. Lead scoring helps prioritize follow-up; it is not a guarantee that someone will buy. Analytics measure tracked actions and sessions, not every person who sees your business across the internet. Authority includes the advanced analytics and reputation tools shown on the pricing page.

Question 17

Will CitySpotz guarantee Google rankings or Google Business Profile approval?

Accepted Answer

No. Accurate profile data, relevant descriptions, product information, and structured data help search engines understand your business, but indexing, rankings, review displays, and Google Business Profile approval are decided by the third-party platform. GMB-ready data means information prepared for that process, not automatic approval or a guaranteed top position.

Question 18

What is charged today and what renews?

Accepted Answer

Your first month is charged immediately at checkout: Starter $159, Growth $249, or Authority $359. A selected Standard $199, Pro $299, or E-commerce $399 landing-page build is charged once alongside it. Only the monthly package renews monthly. For example, Growth plus Pro is $548 at checkout and $249/month thereafter. CitySpotz currently adds no sales tax to these B2B SaaS package charges. Review your checkout total before paying.

Question 19

Is there a commitment, and when does cancellation take effect?

Accepted Answer

Paid packages have a six-month commitment, then continue month-to-month. Request cancellation from Plans & payment. Cancellation takes effect no earlier than the commitment end; billing and access continue until the scheduled cancellation date shown on your billing page. A cancellation request does not immediately end the subscription or erase the remaining commitment.

Question 20

What happens when I upgrade or downgrade?

Accepted Answer

An upgrade takes effect immediately with a prorated charge. A downgrade takes effect at the next renewal, rather than removing your current features immediately. Manage the change in Plans & payment and review the displayed amount and effective date. Changing a package does not automatically purchase a different landing-page add-on.

Question 21

Where can I manage payment details and find receipts?

Accepted Answer

Open your owner dashboard, select the approved business, and choose Plans & payment to check subscription status, manage billing, or supply EIN information. Successful non-zero subscription payments trigger a receipt to the owner’s email from the CitySpotz notification domain. The receipt includes the amount paid and links to billing details. Update your payment method promptly after a failed-payment notice; a failed charge does not activate an unpaid package or add-on.

Know what you’re signing up for.

Packages & what you get

Claiming, setup & verification

Leads, AI & daily management

Payments, renewals & plan changes

Ready for the next step?